defects & default notices

We distribute pre-owned items with foreseeable deterioration caused by wear, tear and age, taking into account the age of the item, these are not considered defects. We have provided all details of the quality or condition of certain items on each items’ description, such circumstances do not constitute defects or non-conformity, even though such circumstances may be beyond what is reasonably foreseeable as wear and tear.

We have published a vintage care guide in order to advise the customer as to how to take the best care of their purchase.

Please see below for vintage condition guide:

Mint - The vintage piece is as perfect and pristine as the day it was originally sold, showing absolutely no signs of wear. 

Excellent - The vintage piece shows minimal signs of wear. 

Great - The vintage piece shows only the slightest signs of being worn or aging.

Good - The piece shows typical, although minor, signs of wear or age.

Fair - The vintage piece is considered wearable but has some surface flaws i.e. staining, soiling or color damage.

Poor - The item is wearable but shows significant signs of wear, although in many cases, some of these pieces can be restored.

Any questions or concerns please reach out to me at maru@holaaida.co